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Customer Experience Manager

Are you a happy "glass half full" type of person? Do you have a passion for customer satisfaction, team building, and leadership?

Driven Products LLC is on a search to find the world’s best Customer Experience Manager. If you answered “Yes!” to the questions above, keep reading...

As the Customer Experience Manager you will be a leader. You will be accountable for the development and implementation of the strategic vision for the Customer Experience Team. You will be responsible for organizing, planning, and monitoring the customer service and marketing department to ensure optimized interaction between our company and our customers. Your goal will be to improve customer relationships, dedication, and satisfaction.

Job Responsibilities Include:

  • Creating and implementing processes to improve customer relationship, dedication, and satisfaction.
  • Establish communication channels and mediums through which customers can reach out to our company and vice versa.
  • Guide and direct the activities of your customer experience representatives to ensure their interactions with customers reflect positively on the company.
  • Responsible for overseeing the hiring and training of “A Players” to ensure an effective workforce.
  • Coach and develop team members to reach their full potential.
  • Collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience.
  • Establish marketing processes and strategies to analyze customer feedback and develop programs effective for improved sales and customer experience.
  • Monitor the activities of customer experience staff to ensure compliance with company policies and 12 Guiding Principles.
  • Utilize CRM tools in enhancing customer loyalty and relationship management.
  • Conduct research to identify more personalized methods of product marketing/sales.

Requirements:

  • Education and Training: Bachelor’s or Master’s degree. Prior experience (up to 5 years) in the field of customer service or marketing is also necessary for this position.
  • Leadership Skills: Able to organize and direct the activities of customer experience representatives to ensure the delivery of high quality service to customers.
  • Communication Skills: Well versed in effectively interacting with customers to identify and process their inquiries or needs.
  • Customer Service Skills: Able to courteously interact with customers to ensure positive customer experience.

Ready to take the next step?

Apply Now | Visit Our Job Posting on Indeed.com

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