Careers‎ > ‎Current Positions‎ > ‎

Customer Service Manager

Are you an A Player with an exceptional background in customer service and marketing? Do you have a passion for personal and team development?

Driven Products LLC is on a search to find the world’s best Customer Service Manager. If you answered “Yes!” to the questions above, please keep reading...

You will be accountable for the implementation of an employee-oriented culture that emphasizes personal development, continuous improvement, retention, and high performance. Our Customer Service Manager will be responsible for building and developing a team that carries out the company’s vision, objective, and principles.

JOB RESPONSIBILITIES INCLUDE:

  • Ongoing personal development.
  • Create and continuously improve the customer experience.
  • Build a happy, healthy, and performance-driven customer service team.
  • Guide and develop the activities of your team to ensure their interactions with customers reflect our 12 Guiding Principles.
  • Collect, analyze, and interpret customer interaction data to optimize the customer experience.
  • Analyze customer feedback to create new marketing processes and strategies.

REQUIREMENTS:

  • Bachelor’s or Master’s degree.
  • Prior experience (3-5 years) in the field of customer service and marketing.
  • Exceptional leadership abilities with an emphasis on personal and team development.
  • Communication skills that enable you to effectively connect with your team and customers.
  • Strong technology background with experience using CRM Software, Google Apps, and Microsoft Excel.

READY TO TAKE THE NEXT STEP?

To apply for the Customer Service Manager at Driven Products, please take the following next steps:

  • Have a pen and paper handy
  • Call 1-888-311-2244
  • Answer all of the questions to the best of your ability. (Please note: voicemails can be no longer than 120 seconds)
  • Leave your name and phone number
  • Email your resume and cover letter to jobs@drivenproductsllc.com
  • Your email subject line should be listed in the following format (Your Name - Job Title)
    • Please use the same name you mention in your voicemail
    • Please use the exact job title as listed in the title of this posting

If you meet the qualifications for this position, one of our team members will contact you shortly to set up a phone interview.

Comments